Is it possible that words are the unsung heroes of design? Although it’s not a new notion, its importance is continuously increasing. Everyone can use a powerful tool to direct users around your website, elicit emotions, and be widely understood, and you don’t even have to build them.
Writing is also design – UX writing encompasses much more than microcopy (though we do enjoy little snippets of copy that surprise and delight us throughout our trip). It’s critical to the overall user experience. Words guide customers’ interactions, can assist them in completing things more efficiently, and help your firm generate brand loyalty and conversions – incredible! UX writing can take many different forms on your website or app, including CTAs, longer content, discussions, documents, cookies, notifications, error messages, content architecture, accessibility, localisation, and much more.
Brands must also consider voice and tone
Dependent not only on the brand’s personality but also on where the user is in their journey. – For example, frustrating moments like password errors or payments not going through aren’t the best time to but maybe after someone has completed a sale or successfully signed up for something.
Although UX writing finally assumes its rightful place at the design table, it is still a young field. Issues such as inclusion, accessibility, and AI language models are all areas where it will need to expand as the web progresses.
Following are some hand-picked instances of UX writing from the awards team that stood out to us while perusing the most recent nominations.
UX writing marquee animation on hover cookie message in Lunchbox
We are making changes as soon as possible. Cookies upset us and draw our attention away from the event; yet, Lunchbox holds our hand and shares our suffering; we’re all in this together.